Frequently Asked Questions
Q. Do I need to make an appointment to try on wedding gowns?
A. Our goal is to accommodate every bride that comes in to try on dresses so we do not take appointments and are on a walk-in basis only. However, we do require that brides arrive at least one hour before closing in order to try on dresses so please be sure to check our hours before coming in.
Q. Should I bring anything with me (shoes, bustier, etc.) when I come in to try on wedding gowns?
A. It isn't necessary to bring undergarments or shoes with you, although you are welcome to bring in your own items if you'd like. But we can provide strapless bras for brides that did not bring their own, and we have stepstools for the brides to stand on to get an idea of how the dress will hang (most designers cut their dresses very long so we find that most brides will not be able to get a good idea of how the hem will fall even with heels on, so we'll often use a stepstool instead).
Q. I've never tried on dresses before, do I need to know exactly what kind of dress I am looking for before coming in?
A. Definitely not. Finding your wedding gown is a process and trying on different silhouettes and styles can help you narrow down what you are looking for. And while it can be helpful for you to bring in pictures of ideas or styles that you like, don't feel that you have to. Our sales associates are here to help you figure all of that out!
Q. How long does it take to order a bridal gown?
A. Bridal gown orders typically take anywhere from 4 to 6 months to arrive on a regular order, but the actual delivery time will depend on the designer. Rush options are typically available for an additional fee, and costs and delivery times will vary with each designer.
Q. When do I need to start alterations and do I need an appointment for that?
A. An appointment is required for alterations so that we can be sure that our seamstress is available to do your fitting. The first fitting appointment is typically done 6 to 8 weeks before the wedding and the final fitting is typically done 1 to 2 weeks before the wedding. Please be sure to call us at least 2 to 3 months before the wedding so that we can schedule a time that is convenient for you (but please note that because we can get really busy on the weekends that fittings only take place during the week).